Customer Feedback

We rely on feedback from our clients to maintain and improve the quality of the service that we provide.

The following testimonials have been taken from our Customer Comment Forms which are sent to every one of our clients after their move has been completed.

If you would like to provide some feedback and don’t have a Customer Comment Form, please get in touch

with a member of our team either by phone or email so they can re-send a form.

The men who moved us were friendly, polite and very helpful and they helped to put us at ease about moving. They were Gareth, Danny P, Lee, Karl & Myles. Please thank them from us for a job well done.

Barry – Milton Keynes (Published 08/10/18)

I am very pleased with my removal chaps – they were brilliant. Peter, the estimator, also deserves a special mention.

Mary – Wortley, Leeds (Published 08/10/18)

The men moving and packing were brilliant. The man who packed my house on the 25th April & then helped move on the Friday was brilliant – helpful, friendly and an overall nice guy.

Nick – Adel, Leeds (Published 17/08/18)

Everything completed efficiently at short notice. All were great.

Andrew – Cottingham, Hull (Published 31/07/18)

Professional movers – knew what they were doing.

Owen – East Keswick, Leeds (Published 30/07/18)

We were impressed with the gentleman who assessed our goods, the price was good value, even when exchange/completion didn’t happen on the day, storage was arranged and re-delivery a week later was hassle free. The lads took great care of our belongings and were smart, friendly and efficient.

Phil – Durkar, Wakefield (Published 20/07/18)

I found your staff were always helpful. The two men who took the van to Lewes were excellent, helpful & pleasant. Your office staff were excellent and always helpful.

Brian – Lewes, Sussex (Published 19/07/18)

They were able to react to our differing plans etc. All the men were very pleasant & hard working. Can’t remember names but excellent for the two day move.

Christopher – Oxford (Published 18/07/18)

Really impressed. It was a two day move. The team were very effective, courteous and worked extremely hard. The initial contact (pre-quote) did give us confidence that Holdsworth’s could deliver a good service AND YOU DID! Wayne was a good team leader. There were five people over two days and they all worked well together.

Sheelagh – Redcar, Teeside (Published 16/07/18)

The moving team were excellent and a first class advertisement for the company.

John – Leeds (Published 16/07/18)

Great service start to finish. Friendly, helpful, professional. Ellie was extremely helpful. The two guys that moved us (sorry forgotten their names!) went above and beyond expectations. Made the day so easy & stress free.

Matthew – Guiseley, Leeds (Published 23/05/18)

This was a challenging move from start to finish. The company and team were very flexible given very last minute circumstances. I cannot recall the names but all the team were very practical and helpful.

Sarah – Leeds (Published 21/05/18)

Your staff couldn’t do enough for us. They were excellent. Both two men on the day were very helpful.

James – Leeds (Published 21/05/18)

The guys were professional, polite and efficient. Everything we thought might be a problem they managed. We were very happy with the service, worth every penny and would use again.

Tom – Leeds (Published 26/04/18)

Seamless & professional from start to finish. We loved the fact that the extra chaps came to help after we received the keys late to get us in on time. Both our movers on the day were friendly, good humoured and professional. We had two small children with us and they worked around them & even found some time to talk to them. Just made a stressful day that bit easier for which we are very grateful.

Neetika – Roundhay, Leeds (Published 23/04/18)

Polite. Did not call me “flower”, “dear” or other demeaning terms – they were professional, straight forward & respectful. More than one company has lost my business because they lost sight of the fact I was paying. Nice staff & a good competitive price.

Celia – York (Published 18/04/18)

Hard to give anyone a special mention as they were all on the same level. It was nice to have a very happy team.

Mrs Dehavelant, Sheltered Housing Leeds (Published 18/04/18)

All very easy to arrange. Good price for a professional service.

Alison, Leeds (Published 17/04/18)

Always have used Holdsworth’s for our removals. Both crews were excellent & we made sure to tell them so.

Sandra – Adel, Leeds (Published 10/04/18)

Daniel deserves a special mention for managing to pack up our whole flat in the company of a three year old “helper”. Thanks!

Becky – Morley, Leeds (Published 10/04/18)

Very efficient & professional. The move went very smoothly. All of the friendly team who moved us deserve a special mention.

Gillian – Leeds (Published 28/03/18)


Katy – Christian Aid Leeds (Published 26/03/18)

Very professional & hard working. Very pleasant. Had door & floor protectors. Couldn’t fault the team at all. I only have praise for Wayne & all the team who were excellent over the two days.

Karen – Wakefield (Published 21/03/18)

Your staff were very pleasant & nothing was too much trouble. There was a team of three to pack & two to unload – they were all brilliant

Mr Sanderson – Saltburn-by-the-sea (Published 14/03/18)

Very efficient service. No damage. Easy to deal with.

Anna – Tockwith, North Yorkshire (Published 09/03/18)

Our experience with Holdsworth’s has been fantastic! from he wrapping service, to the moving days and the storage, all services have been second to none. All members of the team who helped us move were fantastic, huge thanks to them all.

Caroline – Alexandria, Scotland (Published 27/02/18)

Efficient, friendly, experienced. The staff that did my first move on 18th Sept 2017 deserve a special mention.

Claire – Rothwell, Leeds (Published 21/02/18)

Excellent communication at office level. Quick and easy to get a price. Good value. Ellie was very good. All of the removal crew – very efficient, and nothing too much trouble. Took care moving into a new home.

John – Wetherby (Published 14/02/18)

I would & have already recommended Holdsworth’s Removals to friends. I was very pleased with the service & I would use the removal company again. Many thanks to you all. Simon – who did an excellent job taking down my four poster bed & heavy wardrobe & re-assembling part of the bed, well done! Also Lee, who wasn’t feeling well, but did a great job also!

Jennifer – Helsby, Cheshire (Published 12/02/18)

Fab service. Took all of the worries away. Proactively helped us through a tricky situation (short notice move right before Christmas). A huge amount of stuff packed & moved safely in a very short time.

  • Your sales rep who visited had a great manner, and I really felt that he was genuinely trying to help me find a solution to our moving challenge.
  • I was extremely impressed by the lady in your office and the fact that she followed up several times, and despite initially having no availability on our preferred move date, helped us to find a solution – it was that pro-activity and helpfulness that won the business.

Mrs Corbett – Wetherby (Published 23/01/18)

Efficient, punctual. Good natured. No problems.

Michael – Llandudno (Published 18/01/18)

From Bob calling to see us to the move, we were given advice, total cooperation and all we would expect from a reputable removal company. Bob & the two men who did the move, these people were very good with everything. Thank you for all your help – great service.

Mrs Austerfield – Leeds (Published 08/01/18)

Everything was beautifully packed and survived eight months in storage. Nothing was broken and the moving teams were quick, efficient and pleasant.

Melanie – Skipton (Published 21/12/17)

Very efficient & friendly service from all staff. Ross & Wayne were both extremely helpful and made the whole process relatively stress free.

Lesley – Fakenham, Norfolk (Published – 29/11/17)

From the start of contact with the company, the staff were very helpful. The receptionist was always pleasant and helpful. Lee & Wayne who did the move were outstanding. They were so calm, quick and efficient and took a lot of stress out of the day. I cannot praise them highly enough.

Sheila – Leeds (Published – 13/11/17)

They did everything they said they were going to in terms of timing and efficiency. Ellie in the office – excellent responses received promptly by phone & email. Helpful, with good advice.

Mr & Mrs Cundall – Berwick On Tweed (Published – 13/11/17)

Overall helpful, efficient, responsive on phone, crew helpful and worked well with myself and each other. Can’t remember their names but the crew were all helpful.

Ruth – Leeds (Published – 25/10/17)

Seemed really efficient. Dave, Michael & Sean were really helpful, friendly and did anything you asked them to do. Couldn’t have asked for anyone better. Excellent.

Anne – Wakefield (Published 12/10/17)

Your removal team was excellent. We didn’t have easy access & it was raining, but the men were always cheerful, resourceful and made what could have been a stressful day into a pleasant experience.

Christine – Cheadle (Published 04/10/17)

We found the team to be very professional & experienced; nothing was too much trouble and they were very helpful and friendly throughout a stressful time. We would not hesitate in recommending your company. All 4 of the guys who assisted with our move were fantastic – made all the difference. Thanks.

Gail – Burley in Wharfedale, Leeds (Published 03/10/17)

Everything was amazing. The team went above & beyond. Very friendly including the three guys who moved us.

Clare – Wilsden, Bradford (Published 03/10/17)

I am 80 years old & the idea of moving was daunting, especially with very little outside help. Your two men were reassuring & extremely helpful and did their utmost to be efficient and kind. Unfortunately, I cannot recall their names but the senior of the two was very professional and obviously knew his job very well.

Mrs Eastgate – Alwoodley, Leeds (Published 27/09/17)

The removal team leader and driver was excellent. The sales rep was also excellent.

Terry – Leeds (Published 25/09/17)

The lads were great! Very helpful & polite.

Sue – Garforth, Leeds (Published 20/09/17)

The team were very helpful in the pick up which was slightly interrupted by heavy showers.

Barry – Caerphilly (Published 12/09/17)

First class service – very helpful to first time (in 48 years!) movers.

Mr Waldenburg – Leeds (Published 24/08/17)

Professional, Efficient & Friendly. All of the staff were very friendly yet professional.

Richard – Alwoodley, Leeds (Published 16/08/17)

Excellent service from start to finish. Not the cheapest, but worth every penny. The moving team of Wayne & Wayne was brilliant! Friendly, hard-working, helpful, calm – just what we needed during a very stressful move.

Mr Devis – Crossgates, Leeds (Published 09/08/17)

The whole team worked so hard & efficiently. They were also very careful with everything. Russell was just so helpful & nice. Nothing was too much trouble.

Mrs Couttie – Thorner, Leeds (Published 09/08/17)

We would recommend Holdsworth’s without a doubt and without hesitation. My dealings with Holdsworth’s from the first visit through all the ups and downs in between, to the final move has been nothing less than helpful and accommodating. And the move couldn’t have gone better, the movers were excellent. Both the gentlemen who did the removal firstly, also the office staff who dealt with all the queries we had.

Mr Holder – Thorne, Doncaster (Published 08/08/17)

It was all smooth running. Excellent. Russ and his colleague who brought my furniture out of store were excellent & funny. Couldn’t have been better. The ones who removed were also excellent.

David – Bramhope, Leeds (Published 08/08/17)

Everything happened at the times you promised & all of our possessions came out of storage in good condition. The two man crew who emptied our house in Bramhope on 4th May were polite, helpful, communicative and efficient. Russ & Carl – thanks for your help.

Mr & Mrs Hurst – Otley, Leeds (Published 07/08/17)

Very reasonable pricing, two removal men were very good – polite, took care and gave us no cause for concern. They worked tirelessly on a very hot day.

Gary – Mapplewell, Barnsley (Published 07/08/17)

Your price if very reasonable, and all staff that I dealt with were very friendly. Paul gave me great information and was very helpful. Also your removal men were very efficient.

Deborah – Meanwood, Leeds (Published 07/08/17)

This was my mother’s move. You saved the day. We had planned & booked for a Saturday move. We were forced to move on the Friday. You made it work. Alan re-planned for a day earlier at late notice – massive thank you.

Kay – Wetherby (Published 18/07/17)

Very good service. Team were friendly, helpful and professional. Extras such as collection of additional items from another address were readily incorporated into the overall job. I would recommend your company to others.

Jackie – Bristol (Published 17/07/17)

Very professional service throughout. Removals team were friendly, quick and efficient. Great service. All staff were excellent from start to finish.

Robin – Ilkley, Leeds (Published 12/07/17)

Removal work was excellent & the team coped well with a two hour delay in the completion process. The team on the day were all excellent.

Brian – Wetherby (Published 12/07/17)

Absolutely fantastic service from start to finish. Highly recommended. Thank you for making a very stressful time a little easier. Everyone I spoke to/met was incredibly helpful.

Tanya – Guiseley, Leeds (Published 02/06/17)

All the staff were efficient, professional and calm. Nothing was broken. Gary & Simon deserve a special mention.

Mr Stokes – Harrogate (Published 02/06/17)

Tony & Alan could not have been more helpful in the lead up to our move. Our completion date moved at least three times and they accommodated our dates each time.  They went over and above to help us through a stressful time with their help & assistance before the move. Russ & the removal guys on the day were professional, helpful, great banter and did a great job. Excellent removal company.

Lisa – Rothwell, Leeds (Published 30/05/17)

Excellent service, treated my belongings with care. Stuart & Mark – nothing was too much trouble for them. Two very helpful, polite and hard working lads.

Diane – Garforth, Leeds (Published 22/05/17)

Reliable, professional – nothing broken, treated our belongings with care. Friendly. Thank you for an excellent value for money service. All three of the people who helped move our belongings were excellent at their job.

Melissa – Brough, Hull (Published 16/05/17)

A huge thank you to the guys who helped us move and to you all. It is a stressful time and the guys were fantastic, friendly and professional. We were very impressed and pleased with their work. I will definitely recommend you to friends in the future.

Melissa – Yeadon, Leeds (Published 04/05/17)

Everything went really smoothly, the guys were great – covered all flooring, really helpful & polite. We have moved many times, this was one of the easiest. We were made to feel very welcome by the lady in the shop & Tony. Wayne & Shane (the removal crew) deserve a special mention.

Carole – Chesterfield (Published 28/04/17)

This was a difficult move. April 2016 – some belongings went to my son’s house & some to my new address which was being renovated. Three pallets went into storage. One pallet was removed in Nov 2016 to enable us to move into the the half renovated property. March 2017 – the other two pallets were delivered to my property – no damages or breakages.

I was extremely satisfied with the service so recommended Holdsworth’s to my son. All members of staff were extremely competent & respectful.

Mrs Cooke – Leeds (Published 24/04/17)

Staff extremely helpful, both doing the quote & on the removal days. Also a locally based removal company. All the removal staff were excellent.

Paul – Leeds (Published 24/04/17)

Your firm did the job as we liked it to be done, no fuss no mess. Both your removal staff were very good, I can only remember Russ and unfortunately not the other chaps’ name.

Mr & Mrs Fellowes – Oulton, Leeds (Published 13/04/17)

Efficient, professional and the removal men were personable. The chap that came to do the packing before the day of the move had quite a lot to do – impressed. They were all good!

Helen – Pudsey, Leeds (Published 07/04/17)

They are punctual, extremely helpful and 100% dedicated to meeting their clients needs. Tony was outstanding as were the men on the day, who worked tirelessly from start to finish.

Mr Holdsworth – Bridlington (Published 05/04/17)

From start to finish we felt valued as customers. Everything was explained about what would happen – on the day Simon & Shaun were polite, friendly & helpful. Tony (in the office) – excellent customer service skills. Polite, friendly & accommodating.

Sarah – Alwoodley, Leeds (Published 30/03/17)

The removal men on every occasion were very helpful, polite. All the removal men were brilliant.

Valerie – Leeds (Published 28/03/2017)

Very friendly & efficient staff. Punctual & tidy. Everyone was nice, helpful & friendly.

Mrs Devlin – Leeds (Published 28/03/2017)

Efficient, pleasant operatives. Just got on with the task in hand.

Mrs Norman – Hull (Published 13/03/2017)

The team who helped on the day were excellent and very helpful. We had a lot to do as we weren’t as prepared as we could have been due to space and small children, and despite that all went smoothly.

All those who helped on the day were really helpful and did a great job. The member of staff in the office and the sales person were most helpful too.

Nicola – Leeds (Published 21/02/2017)

The team arrived early, were flexible and accommodating. Moving my elderly parents was difficult as not all items were going and some still being packed!

Mr Pepper – Leeds (Published 08/02/2017)

The actual removal men were excellent

Peter – Leeds (Published 08/02/2017)

The service of the two men who moved us was first class. The young lady and gentleman (from the office) were vert helpful in every way

Joyce – Leeds (Published 08/12/2016)

Fantastic, moving team was very polite, helpful & efficient. We would definitely recommend and use your service again. We couldn’t have been happier with the service. Thank you!

Leanne – East Ardsley (Published 18/11/2016)

Very understanding and very helpful with the change of dates. Both Tony & Shawn who did the removal were very professional and a couple of characters. They were both very hard working and very helpful.

Margaret – Bridlington (Published 18/11/2016)

No damage was caused to any of my possessions. Both removal men were friendly and got on with the job quickly. They also told me what order they would moving the furniture from the house i.e. they planned it all, which was good to see.

Robin – Horsforth, Leeds (Published 18/11/2016)

Very helpful, good service, on time and did exactly what they said they would do.

Nacro Youth Inclusions – Leeds (Published 18/11/2016)

We had used Holdsworth’s on a previous occasion and were very pleased. They arrived at the time they said and were quick and efficient. Everything was completed within five hours including an hours journey from Leeds to Holme-on-Spalding-Moor.

Kate – Holme-on-Spalding-Moor, East Yorkshire (Published 18/11/2016)

We were recommended by a friend. Pleasant, efficient and easy going throughout but professional with it. All the staff who were involved were excellent.

Dorothy – Wetherby (Published 18/11/2016)

Experienced in what they do giving confidence that the job will be done well. Both the guys that moved us were great and nothing was too much trouble.

Leo – Roundhay, Leeds (Published 18/11/2016)

From when I spoke to the young lady in your office I found everyone very helpful during a very stressful time. All the staff we were involved with were a credit to the company.

Mavis – Cookridge, Leeds (Published 18/11/2016)

From start to finish I felt confident with all members of the Holdsworth’s team.

Sarah – Ingleton, North Yorkshire (Published 18/11/2016)

They provided us with perfect service. Very punctual, on time, all our goods were very well dealt with and moved with no damage or even a scratch.

Denise – Lincoln (Published 18/11/2016)

Last minute enquiry dealt with professionally & able to accommodate my requirements / moving timetable. Very happy with the service from office staff & the advice and guidance given by them.

Sara – St Albans (Published 18/11/2016)

Your staff were absolutely brilliant & helpful in every way. They worked incredibly hard on both days of the move & were reassuring and kind all the way. I would recommend them wholeheartedly. The team who came to pack were particularly fantastic. Nothing was too much trouble for them – we really appreciated their help.

Michael – Helperby, York (Published 18/11/2016)

Very friendly, personable yet retained a professional manner – both the representative and lady on the phone. Felt confident the firm knew what they were talking about. Delivered boxes promptly. The three delivery men on the day were competent, friendly and were willing to do more than I expected. Regarding unpacking at the new house, handled our possessions with care.

Irene – Burley-In-Wharfedale, Leeds (Published 18/11/2016)

We felt our move would be in safe, well-organised and professional hands when we talked with your representative in your office and this was indeed the case. Holdsworth’s were absolutely on top of the logistics of the two day move, gave excellent advice and guidance in advance then did a thorough, careful and very professional job over the moving days.

Ms Todd – Chichester (Published 18/11/2016)

Very professional service from beginning to end. We cannot praise the three young men who moved us enough. They were fantastic – considering the most difficult of conditions we encountered on our removal days – snow, roadworks, steep drives etc. A really wonderful team of men. A big thank you!

Ian – Sheffield (Published 18/11/2016)